German Contact Centre Agent {2 vacancies exist}

Job Description

Title of the position
Contact Centre Agent (German speaking)

Main objective
To represent service excellence to our clients by providing support via e-mail, live chat and telephonically

Key performance areas

  • Customer Service
  • Handling of inbound/outbound chats
  • Responding to clients e-mail
  • Handing of incoming calls
  • Making outbound calls

Skills and attributes

  • Excellent Customer  Service Skills
  • Able to communicate to different types of customers
  • Proficient in MS Word, MS Excel
  • Agility
  • Excellent listening and trouble shooting skills
  • Developed interpersonal skills
  • Ability to work in high pressured environment
Please note that if you have not been contacted within 2 weeks of your application you must consider your application unsuccessful.

Mid Level Web Designer {SEO Department}

Job Description

Title of the position
Web Designer (Mid Level)

Description
We are looking for a creative and talented middle-weight web designer to join our off-the-wall SEO team. If you are motivated, dynamic, can work in a team and solo, willing to learn, and have a mind-blowing portfolio, we’re looking for you! You must have strong design skills and a good understanding on backend structures, as well as a basic understanding of search engine optimization and building SEO-friendly sites.

Area of work
Development of SEO-friendly websites and web graphics, as well as desktop publishing in the form of ebooks

Requirements:

Tech Requirements     

  • Creative mindset and ability to tackle similar projects from different angles
  • Excellent Adobe Creative Suite skills, with specialization in:
    • Dreamweaver
    • Photoshop
    • InDesign
  • Candidates must be able to use style sheets, and have html skills. Our work is all ASP based, so experience in that respect is essential. You must be able to work with raw html and not exclusively in WYSIWIG editors
  • Candidates must have a sharp eye for detail. Our work has a focus on continual quality improvement and we take a quality over quantity approach in this regard
  • Related degree/diploma. Working experience is essential
  • A basic knowledge of Search Engine Optimization is essential (i.e. the importance of meta descriptions, title tags, rel canonicals and avoidance of duplicate content)
  • 2 Years working experience essential - Related degree would be beneficial
  • PLEASE PROVIDE A PORTFOLIO OR LINKS OF RECENT WORK!

General Requirements

  • The ability to lead project creative across all platforms and offer support across the design department
  • Confidence in delivering projects from concept through to delivery
  • You will have excellent client facing, presentation and communication skills
  • Have impressive problem solving, critical thinking and communication skills
  • Be independent, highly disciplined and self-motivated
  • Work well under pressure
  • Have an excellent understanding of the principles of branding communication, design / layout and development
  • Keep up to date emerging trends in development, design and communication strategy

Please note that if you have not been contacted within 2 weeks of your application you must consider your application unsuccessful.

Senior Web Designer {Design Department}

Job Description

Title of the position
Web Designer (Senior Level)

Main objective

We are looking for a creative and talented middle-weight to senior designer to join our off-the-wall team. If you are motivated, dynamic, can work in a team and solo, willing to learn, and have a mind-blowing portfolio, we’re looking for you! You must have strong design skills and a good understanding on backend structures.

Area of work
Online marketing (creating websites, banners, mailers, etc) with occasional offline design

Requirements

  • To be able to run with a project from conception to delivery as well as providing support to the rest of the design team.
  • Have excellent knowledge of Illustrator, Adobe (Photoshop, Dreamweaver, Flash), In-Design, HTML, ASPX and ASP (PHP is an advantage)
  • Good knowledge of backend structures and coding – especially proficiency in ASPX
  • Have an in depth knowledge of Online and print / production processes
  • Impressive problem solving, critical thinking and communication skills
  • Independent, highly disciplined and self-motivated thinking
  • Work well under pressure
  • Have an excellent understanding of the principles of branding communication, design / layout and development
  • PLEASE PROVIDE A PORTFOLIO OR LINKS OF RECENT WORK!

Skills and attributes

  • Minimum of four-five years’ experience of working with a creative agency
  • A firm understanding and appreciation of branding design and communication
  • Passionate and ambitious in (and outside of) your work
  • A master of the Adobe Creative Suite and have an inherent awareness of all things design both on and offline
  • Creative and strategic thinker
  • An ability to recognize the endless opportunities within this role

Please note that if you have not been contacted within 2 weeks of your application you must consider your application unsuccessful.

Danish Marketer

Job Description

Job Title
Danish Marketer

Main objective

The acquisition and retention team’s objectives are to bring new players in and retain and grow the particular market.
Key performance areas

  • Branding for the Danish Market
  • Player Acquisition & Retention
  • Affiliate Acquisition & Retention
  • Plan, execute, optimize, track and report on media campaigns and ensure acceptable return on Marketing Investment
  • Translation of the Websites, Newsletters, Promotional correspondence, Press releases, affiliate banners, templates and scripts for support
  • Search Engine Marketing
  • Ongoing Market Research

Skills and attributes

  • Fluent in Danish and English for both oral and written communication
  • Initiative, innovative, strong negotiation and interpersonal skills & flexibility
  • Ability to multitask, resourceful, strategic thinker and quick learner
  • Business acumen, basic financial and outstanding marketing skills
  • Experience in online/offline marketing, advertising and Media buying techniques an advantage
  • Knowledge of the online gaming/gambling market in particular country an advantage
  • Knowledge of search engines, casino portals, listing directories, new sites, forums etc. an advantage
  • Internet/e-Commerce experience preferable
  • Adept Web Research skills
  • Computer Literacy (MS Office Suite, HTML preferable)
  • At least 2 years Marketing experience
  • Relevant Qualifications in Marketing Management preferable
  • Enthusiastic, committed online marketers is a requirement
Please note that if you have not been contacted within 2 weeks of your application you must consider your application unsuccessful.

Online Affiliate relationship Manager

Job Description

Title of the position
Online Affiliate Relationship Manager / Media Marketer

Main objective

Increase brand revenue through acquisition of new customers from our international affiliate database and supporting all clients.

Key areas of responsibility

  • Strategy and planning for product marketing
  • Recruit highly qualified affiliates and deliver on aggressive new account goals
  • Develop and implement strategies for acquiring and retaining profitable affiliates
  • Plan and organize promotions that encourage affiliates to generate higher sales
  • Prepare and communicate a monthly affiliate report
  • Manage all communications to affiliates such as announcing new programs and specials
  • Assist in resolving affiliate issues and concerns
  • Establish and cement affiliate relationship by building trust and culture of collaboration
  • Regular personal communication with assigned affiliates
  • Trending current affiliate status and account growth strategy development
  • Successfully negotiate and conclude positioning agreements with affiliates
  • Growing acquisition in international markets
  • Support other web marketing responsibilities as needed

Skills and attributes

  • Strong negotiator with a trader mentality
  • Strategic thinking, with an entrepreneurial spirit
  • Solid negotiation ability / excellent business acumen essential to liaise with clients on an international level
  • Good interpersonal and negotiation skills
  • Self-starter with the ability to handle multiple tasks in a fast-paced demanding environment
  • Must be deadline and target driven

Qualifications and experience

  • Relevant qualification
  • Minimum of 3 – 5 years sales management / relationship management experience with a proven track record
  • Internet affiliate program experience essential
  • MS Excel, Word, PowerPoint and Outlook skills
  • Travel required

Please note that if you have not been contacted within 2 weeks of your application you must consider your application unsuccessful.