In an ongoing effort to deliver the very best services to our clients we’ve made a number of positions available. If you feel you meet the requirements and would like to join our dynamic team, don’t hesitate to contact us.


callcenterCall Centre Agents


Department

Call Centre

Reports to

Head of Call Centre

Main objective


We are looking for self-motivated Call Centre Agents (inbound and outbound) to join our young dynamic Team. You should be confident in your ability to activate and promote company products to existing and new customers. Please note that shift work is involved (having own transport would be an advantage).


Key performance areas

 

  • To meet and exceed daily and weekly objectives and targets
  • Ensure that more complex customer issues are followed up and resolved in a timely manner
  • Offer customers new promotions
  • Proactively develop customer relationships by maintaining contact at an appropriate level
  • To ensure outbound sales targets are consistently achieved
  • Feedback recurring customer issues to Team Leader and relevant internal department, where applicable
  • Contribute to the ongoing development and improvement of the customer experience
  • First point of contact for most customers – must act as an ambassador for the company
  • Updating System and recording customer responses

Qualifications

 

  • Grade 12/Diploma

Skills and attributes

 

  • Must have at least 6 months experience in a customer service / telesales role, ideally in a Call Centre environment and dealing with high value customers
  • Must have worked to targets and objectives
  • Experience in using Microsoft Word, Excel and the Internet
  • Excellent verbal and written communication skills in English and another language
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
  • High level of sales flair, with a proven ability to see problems through to their resolution
  • Able to efficiently handle objections
  • Results driven and passionate about attaining targets